Shipping policy
Delivery Time
Estimated delivery times vary by destination and fulfillment location.
European Union & United Kingdom
Estimated delivery: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout.
We offer free standard shipping on orders over €100.
Fulfillment & Carriers
Orders are fulfilled through our international logistics partners.
We do not guarantee delivery dates or specific carriers.
Customs, VAT & Duties
Prices include applicable VAT where required by law.
Depending on destination and local regulations, import duties or local taxes may apply.
OCEEN is not responsible for delays caused by customs clearance or additional charges imposed by local authorities.
Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take several days to become active after dispatch.
Undeliverable or Refused Shipments
If an order is returned to us due to an incorrect address, refusal, or failed delivery attempt, we reserve the right to deduct shipping costs from any refund issued.
Delays
While we work to ensure timely delivery, OCEEN is not responsible for delays caused by factors outside our control, including customs, carrier disruptions, or force majeure events.